FREQUENTLY ASKED QUESTIONS

Do I have to pay to get access to the Patient Portal and healow app?

Access to our Portal and the healow app are completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Is having online access secure?

Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.

What can I access through the healow mobile app and Patient Portal?

We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.

How do I sign up?

Sign-up is simple and outlined in the steps above. You should receive a username and password from our practice via email that you can print out and customize after your initial login. Access can be made via any web browser, or through the smartphone app.

What if I forget my username and/or password?

The app and our Portal allow you to reset your username and/or password. You can also call the front desk and we can reset the username and/or password for you.

What if I need technical assistance?

User support is built into the web portal and the app, or you can ask a member of our staff.